Mobile Diablo Immortal Gameplay Stalls- A Guide to Resolving the Battlenet Conflict Issue
Can’t play Diablo Immortal on mobile while Battlenet is running? If you’re encountering this issue, you’re not alone. Many players have reported similar problems, where they are unable to access the mobile version of Diablo Immortal when the Battlenet application is open on their computer. This article will delve into the reasons behind this issue and provide potential solutions to help you get back to playing your favorite game without any interruptions.
The first reason why you might experience difficulties playing Diablo Immortal on mobile while Battlenet is running is due to the Battle.net app running in the background on your computer. Battle.net is designed to sync your game progress and provide updates, but when it’s running simultaneously with the mobile game, it can interfere with your mobile gameplay.
One solution to this problem is to close the Battle.net application on your computer while playing Diablo Immortal on your mobile device. This will prevent any conflicts between the two platforms and allow you to enjoy uninterrupted gameplay. To do this, simply find the Battle.net app on your computer, right-click on it, and select “Exit” or “Quit.”
Another potential cause of the issue could be related to the version of the Battle.net application you are using. Ensure that you have the latest version of the app installed on your computer, as outdated versions may have compatibility issues with the mobile game. To update the Battle.net application, visit the official Blizzard website, and follow the instructions provided to download and install the latest version.
If updating the Battle.net application doesn’t resolve the issue, you may want to try clearing the cache on your mobile device. Cached data can sometimes cause conflicts and errors, so clearing it can help resolve the problem. Here’s how to clear the cache on your Android device:
1. Go to the Settings app on your mobile device.
2. Select “Apps” or “Application Manager.”
3. Find and tap on “Diablo Immortal.”
4. Select “Storage & Cache.”
5. Tap on “Clear Cache” and confirm the action.
For iOS users, clearing the cache is a bit more complicated, as there’s no direct way to clear the cache for a specific app. However, you can try force quitting the app and restarting your device to see if that resolves the issue. Here’s how to force quit an app on an iPhone or iPad:
1. Double-tap the Home button to view recently opened apps.
2. Swipe up on the Diablo Immortal app to close it.
3. Restart your device by holding down the Power button until the “Slide to Power Off” prompt appears, then slide the slider to turn off your device.
4. Wait a few seconds, then press the Power button to turn your device back on.
If none of these solutions work, it’s possible that there is a technical issue with the game itself. In this case, you can reach out to Blizzard’s customer support for assistance. They may be able to provide a more tailored solution to your specific problem.
In conclusion, if you’re having trouble playing Diablo Immortal on mobile while the Battlenet app is running on your computer, try closing the Battle.net application, updating the app, clearing the cache, and contacting customer support for further assistance. With these steps, you should be able to resolve the issue and enjoy seamless gameplay once again.
